Telesales Receptionist/Agent

Reporting to: Lorraine Nolan

Location:  Portlaoise


Key Responsibilities

  • To deal with all outbound and inbound telesales calls/ enquiries as may reasonably be required in your role
  • To efficiently and effectively deal with transactions from initial call/ enquiry/ lead through to completion/ sale
    • To achieve daily (weekly/ monthly/ annual) call and campaign targets
    • To follow up on leads generated from the sales/ commercial team
    • To identify decision-makers within target companies and follow through; to work with the sales/ commercial team if face to face appointments are required/ necessary
    • To understand and demonstrate the unique selling points that differentiate Great Gas from competitors
    • To provide and maintain, on an ongoing basis, a record of activities, figures, forecasting, and any other administrative records/ reports that are requested
    • To provide high levels of customer care in the role on a continuous basis
    • To report/ bring to the attention of your Manager any problems that arise on an ongoing basis
    • To attending training and campaign induction sessions as required
    • To be reasonably flexible in this position to undertake other work/ additional tasks as may be assigned to you/ reasonably requested from time to time

Reception Duties

  • Sorting and filing of post
  • Processing internet orders
  • Dealing with customer queries face to face (Cash/card payment, ordering etc.)
  • General Admin duties.


  • To act courteously and communicate effectively with customers, suppliers, Emo/ Great Gas/ DCC Oil Ireland personnel and other personnel encountered within your role
  • To foster and develop good customer and public relations at all times and to portray a professional image of the company
  • To report for work in a timely manner and to conduct work as scheduled to company and customer satisfaction
  • To work within the instructions and procedures of the Company’s systems as directed by your Manager or other management as appropriate
  • To conduct all duties in a constructive and productive manner aligned to the interests of the company and management
  • To act diligently and professionally in the interests of the Company
  • To demonstrate a willingness to promote the positive development of the business to all stakeholders of the business including customers but also extending to staff, contractors etc.

The above description is a general outline of the requirements of the role. It is not intended to be exhaustive and may be added to in the future depending on the needs of the business.


Interested applicants should send their CV to [email protected]


Closing Date: Wednesday 30th April


DCC Oil Ireland is an Equal Opportunities Employer